How is cloud telephony changing the way businesses communicate today?
In today's world, the way businesses communicate with customers has changed dramatically. Communication doesn't happen just within the 4 walls of the office. It happens between people in different regions, on different scales and through different channels.
Cloud telephony, in particular, helps break the barriers that the traditional phone systems have. Here are some ways in which this happens:
1. It supports communication that has moved outside the walls of the office:
A call center is no novelty. However, for a relatively smaller company, even today, running a call center can be a huge investment. Setting up a call centre with zero CAPEX can help ease the burden. This is something cloud telephony can do with ease. As more companies are venturing outside the 4 walls of their office, customer conversations are also moving outside these walls. Powering this communication through mobile phones is the only solution. Cloud telephony enables this communication in a more streamlined, controlled and systematic manner.
2. It supports innovation:
Innumerable companies are now coming up with cutting edge solutions to real world problems. In catering to these issues, cloud telephony plays an important role. Companies of different sizes have used cloud telephony in some of the most innovative ways, beyond imagination.
If you had to setup your own phone system, it would involve procuring EPABX boxes or servers, getting PRI lines provisioned and to top it all, you need to spend a lot of time, effort and money on maintenance.By opting for cloud telephony, you don't need to worry about all of this. You can concentrate on your core business.
The servers behind cloud telephony services are located in secure data centers. This reduces the chances of downtimes due to issues like fiber cuts, roads getting dug up, and physical outages.
Scale at will
As you grow, your phone system will grow with you. With cloud telephony systems, you can keep adding users , call flows as you grow. Your call volume can increase without you having to worry about any additional infrastructure. It is all taken care of. Just as you quickly as you can upgrade, you can also downsize at will. So running small experiments will now be a breeze.
No Physical Servers
No physical servers are required at your office location. So, in addition to having zero server cost, you are also saving on real estate cost.
You can make quick changes to your system from your browser. No IT team needed anymore. Cloud telephony players like us ,now making it easy for you to create IVR number call flows.
Get key metrics, understand performance and optimize your operations with cloud telephony. Cloud telephony players allow you to get detailed reports with data including call volumes the number of calls missed, agent productivity, duration of calls and a lot more.
Make and receive calls on the go
With the workforce moving outside the walls of the office, you can now ensure they're connected on the go. No need to keep your employees chained to their desks.
Safeguard the privacy of your customers
For companies, customers are the reason they exist and protecting their privacy is imperative. Through cloud telephony, companies can now enable their personnel to speak to customers without revealing either party's phone number. With looming concerns about privacy, safeguarding the customer's personal information becomes the brand's prerogative.